Organizing the redesign process in system development

The paper discusses the notion of redesign, and identifies three dilemmas related to post implementation change of information systems. The dilemmas are 1) system development aims at designing stable computer systems for changing environments, 2) the activities requiring most time and effort are based on the weakest planning and organisation, and 3) despite the volume of user initiated system changes, user participation is not on the agenda in redesign activities. These dilemmas are grounded in literature and case studies. A way of organising redesign: Version Projects, and a participatory technique: Priority Workshops are proposed as means to address the dilemmas.